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  • TECH SUPPORT

    In this section, customers have on-line access to support information and technical documents for the Magnum, Dymec and DynaStar product lines.

    There are sections for HARDWARE and for SOFTWARE.

    Click here for RMA PROCEDURES information.

    Access MAGNUM STENCILS for Visio and other documents.

    Access list of GarrettCom discontinued and limited availability products.

    If you have suggestions for materials you would like to see here, please email Tech Support.

    HARDWARE
    (requires Acrobat Reader (free) to view the pdf files)

    In this section, you will information on Hardware Datasheets, Technical Manuals (user guides), Module Insertion Guide and Kits, Power Budget Calculations for fiber media, and Console Cables. For software related documents, scroll down.

    I need Power Budget Calculations for Fiber Media

    I want to know about Console Cables

    I want to read Application Notes on Magnum products.

     

    SOFTWARE
    (requires Acrobat Reader (free) to view the pdf files)

    In this section, you will information on Software Datasheets, Technical Manuals (user guides), Technical briefs, and Instructions on How to Download and Upgrade software.

    For the latest software downloads and/or release notes, visit one of the following software download pages: Magnum 10K, Magnum 6K products, Magnum DX products, or DynaStar products.

    Note: MNS-DX software supports the DX-line as well as the 10ETS terminal server and 10XTS router.



    A new way to learn about MNS-6K software is available.  This is an introductory training tool, designed for beginners, with both GUI and CLI options.

    Go to Magnum MNS-6K Operator Training *   
    * Attention!
    Your browser needs to have FTP view enabled.

    I want to download SNMPc Evaluation Copy to see BitView of a Magnum 6K Family of Managed Switches

     

    CONTACT TECH SUPPORT DIRECTLY

    Visit the GarrettCom Online Support Center  or call 213-799-0906. Support is provided from 8:00am to 7:00pm Eastern, Monday through Friday.